Frequently asked questions and answers
- Why the camera or Video capture device are not detected/found on the system even if I installed it
- Why did the installation of .NET framework fail with error code '2'?
- The installation of .NET framework fails either with an error code different from '2' or with a message that notifies the user that Windows Installer is missing.
- The images captured by my wireless camera are not visible or are hardly visible, with strong interference.
- Why is my mobile client not able to connect (message 'Network not available')?
- When trying to connect, from a mobile client why do I get the message: 'ViSo not connected'?
- Why the Handbook does not open when clicking on '?' option.
- One of my cameras is frozen, after I restart the ViSo, I got error message: "Video Capture Error: value does not fall within the expected range"
- Alarm emails are not received even though 'Email Alarm' option is set to on and one or more alarms are raised by ViSo.
- Even though 'Sound Alarm' option is set to on and ViSo raises the alarm, no sound is played.
- I sent the sms to the phone number provided in the instructions but I did not get any sms push message.
- When I try to connect from my Computer to www.vvc.it the java applet does not load.
- I have a Mobile handheld device. How should I install ViSo?
- How to connect to my ViSo from the Internet?
- Do I pay for connecting to ViSo from the Internet?
- How many clients can be connected to the same ViSo at a time?
- While my PC is on and ViSo is running, how can I prevent other people from accessing my account (on Windows XP)?
- How do I configure the data connection on my mobile device?
- How much is the application's memory usage on my mobile device?
- Do I pay for connecting to ViSo from my mobile device?
- How can I be notified of the alarms on my mobile device?
- I installed the application on my mobile phone, but I can not retrieve it to launch it.
- Why is not ViSo able to connect on my BlackBerry (message: "Network Not Available")?
- How do I configure the "email alarm" service?
- What kind of alarms are provided byViSo?
- Does ViSo remote connection work worldwide?
- For ViSo to work, is it necessary to have my PC always turned on?
- What kind of Internet connections can ViSo work with?
- Why my mobile device is not able to connect (message: "Verify your ViSo ID and Password")?
- My computer connects to the Internet only via GSM/GPRS modem. Can I use ViSo with this type of connection?
- Can I use ViSo on more than one PC with the same boxcode?
- How many installations are available with the same ViSo boxcode?
- Why Windows is not able to see the camera, even though the driver installation terminated correctly?
- Should I install the .NET framework 2.0 too?
- Are ViSo cameras strictly USB 2.0-compliant?
- Can images captured by my ViSo cameras, and sent on the Internet, be intercepted and displayed?
- With my mobile phone/PDA, I try to open the wap url http://wap.castsentinel.com to download the application, but I get an error message.
- On the web browser of my mobile device, I try to open the page www.vvc.it but I'm asked to install the Java plug-in.
- Windows shows the error message: "Incoming DTMF: Run-Time error..." and ViSo is not able to connect.
- Why is not ViSo able to connect on my PocketPC (message: "Network Not Available")?
- Windows informs that the ViSo camera is correctly installed. However, when I try to launch ViSo I get a message telling that no image capture device is available.
- Why am I not able to display the ViSo interface properly on my PC?
- Why, while trying to connect to my ViSo from the web page www.vvc.it, do I get the message "Insert the correct Username and Password"?
- Even though the wireless receiver is plugged into a USB hub, the blue led on the receiver is off.
Usually if the user has a camera connected the problem is solved by detaching and attaching the camera to the USB port.
The .NET framework is already installed on that machine, simply skip this step and go on to complete ViSo installation.
First, if the operative system is Windows XP, check that the installed Service Pack is at least SP2. If not, the proper Service Pack can be downloaded from Microsoft's website. If Windows Installer is missing, it can be retrieved from within ViSo CD, in a folder named 'Extras'.
Make sure that your USB wireless receiver is set to the same channel (1,2,3, or 4) of the camera. This information can be read on the stamp placed on the back or on the top of your camera.
Please check the following conditions in the given order: -phone credit is available on your device; -GPRS/UMTS connection is locally available; -your connection is set to your provider's Web GPRS access point; -proxy server is disabled on your connection settings; -DNS servers are set either to void or to 0.0.0.0 on your connection settings.
Check, if possible, that your Computer running ViSo is actually connected. Check that the 'ViSoID' and 'Password' specified on your mobile device exactly match the ones specified on your ViSo, with no blanks at the beginning. If this problem still occurs: if ViSo was set to 'Permanent Connection', the problem may be due to a temporary lack of network connection, please try again later. If ViSo was set to 'On-demand Connection', please give a call to your phone's number and compose the 4-digit access code you set in connections Options Panel.
Adobe Acrobat Reader is missing, it can be retrieved from within ViSo CD, in a folder named 'Extras'.
That is because the driver is not installed properly or the driver is conflict with other devices. Please try to install the correct driver or unplug the camera from the USB port and wait for 1 minute to plug it again, if it does not solve the problem, please restart your Computer.
Please check your email settings on ViSo's Email panel. In particular, all the outgoing mail options should exactly match the corresponding options in your email client's settings. Moreover, check that your recipients' email addresses are existent and correctly written.
Your computer's speakers must be turned on. If speakers are embedded in the monitor and monitor is turned off (or it has been switched off by some energy-saving procedure) your speakers will not work. If this is the case, you may disable energy saving procedures or provide external speakers.
The SMS-push service may not be enabled/allowed on your device. Use a different installation method, either a Computer to mobile installation or a direct download from ViSo wap site: http://wapviso.com
You must install the latest Java Runtime Environment on your Computer. Click on the proposed link and follow the instructions. If it does not work, you can download JRE from the official Java website (java.sun.com).
ViSo is compatible either with PocketPC running Windows and BlackBerry, for users of such devices we provide installation files in the "Mobile" folder of the ViSo Cd, you can install ViSo on your mobile handeld as you are used to do for any other mobile application and you can refer to the ViSo Mobile section of this manual for further help.
You must go to www.vvc.it website and insert your 'ViSo ID' and 'Password'.
No, the connection via web client is quite similar to opening any web page.
Up to 5 (e.g. 2 mobile clients + 3 web clients)
It is enough to go to Start -> Disconnect -> Change User, all running application remain in execution, but in order to access the PC it is necessary to enter your password.
You must ask your phone company to send you an auto-configuring SMS for the Web-GPRS service (Warning: NOT Wap-GPRS)
A few KBytes (apart from the application's own weight), just to store your 'ViSo ID' and 'Password'.
Yes, according to your phone company's fare. Anyway, it is worth remembering that connecting from the Internet is completely for free.
First, it is necessary to activate the email alarm on your ViSo. The email client on your mobile device must be set to the address provided by your phone company. When an alarm is raised, ViSo sends an email to that address (that must be included in the "alarm email addresses" list) and you get an SMS from your phone company that notifies you of the incoming email.
Each phone manufacturer has its own speficic place to store downloaded applications. Nokia uses the main menu (Series 60 2nd Edition), 'Games' or 'Applications' folder (Series 40), or 'My Own" (Series 60 3rd Edition). Motorola uses 'Games' or 'Applications', Samsung 'Applications/Java World'.
First, check that your BlackBerry is actually on the Internet. If necessary, make sure that the access point (APN) of the GPRS connection is set to the same value (a valid web-GPRS one) both on your device (Menu->Settings->TCP, leave both username and password blank) and on your phone company's data base. If necessary, call your phone company to ask them to check that information.
Open Options->Email on your ViSo. Outgoing mail settings should match the settings specified for your email client application (e.g. Outlook or Thunderbird). Furthermore, check that all the recipients' addresses are properly typed.
A sound alarm, conceived to alert your neighbours and/or scare unwelcome guests, and an email alarm, for keeping you in touch with what happens at home.
In general yes, provided that an Internet access or a GPRS/UMTS-enabled mobile device is available.
Yes, your PC must be always turned on, yet not necessarily always connected (see "On-Demand Connection"). If you are going to be away for a long time, it is recommended to activate energy saving options on your PC.
ViSo can work with permanent connection (the best solution if you have a flat or cheap ADSL line) or with on-demand connection. The latter exploits a 56K analog modem. On-demand connection can be turned on either by calling your own telephone number and typing the 4-digit code you specified in Options->Internet (only if your modem is voice-enabled) or when an alarm is raised.
Check that ViSo ID and Password specified in User Settings of your mobile application exactly match the ones specified in the Option->Account panel of your ViSo.
Microforum DOES NOT ANSWER for the proper functioning of ViSo with an Internet connection based on GSM/GPRS modem. Microforum declines all responsibility for possible damages occurred to the customer's PC when using ViSo with such configuration.
Yes, up to five. However, only one ViSo at a time can be on the Internet and reachable by mobile or web clients.
Up to 5.
Try to disconnect the camera and connect it again on a different USB hub. If requested, install the driver again. If the problem still occurs, fill the form for support request and send it.
If you are not sure that such component is already present in your system, choose to install it. If the system asks you to modify or remove the current framework installation, just click "Cancel" e go back to ViSo installation.
No, USB 1.1 standard is supported as well.
Even though interecepted, your images can not be displayed by nobody but you. In fact, ViSo implements a criptography algorithm on your images that is based on your own password.
Try to open the following wap address: http://wapviso.com and choose the file corresponding to your device.
For mobile phones, PDAs and BlackBerry we provide specific applications (see User Guide, Sec. 2.3). The web page www.vvc.it is aimed to connecting from a remote PC on the Internet.
The modem installed on your PC is not supported by ViSo, as it is not a voice modem. It is recommended to purchase a voice modem. Otherwise, it is possible to select 'Permanent Connection' option on ViSo and connect to your dial-up connection provider from the proper window of the Operating System.
Make sure that you have a GPRS connection set on your PocketPC. Furthermore, make sure that the DNS settings, corresponding to the GPRS connection used, provides for the automatic choice of the DNS server. See Windows user guide for details about configuring connections.
Restart your PC. If the problem still occurs, manually re-install the camera drivers: open Control Panel -> System -> Hardware -> Device Manager -> Imaging Devices (on Windows XP). Please refer to the ViSo user guide for details about driver installation.
It is necessary to set your screen resolution to 96 DPI. On Windows XP, follow the path: 'Start' key -> 'Control Panel' option -> 'Screen' icon -> 'Settings' tab -> 'Advanced' key -> 'General' tab -> 'Resolution' item.
Check, if possible, that your Computer running ViSo is actually connected. Check that the ViSoID and Password specified on the web page exactly match the ones specified on your ViSo, with no blanks at the beginning. If this problem still occurs: if ViSo was set to 'Permanent Connection', the problem may be due to a temporary lack of network connection, please try again later. If ViSo was set to 'On-demand Connection', please give a call to your phone's number and compose the 4-digit access code you set in connections Options Panel.
The electrical power supplied by that USB hub is too low. Try to connect the wireless receiver on another USB hub. If the problem still occurs, connect the provided power supplier to the wireless receiver.
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